Rabbithole is a San Juan firm that designs, builds and operates the automation behind restaurants in Puerto Rico: phone and reservations, takeout questions, review replies, reminders, follow-up and the numbers you check every morning. We build it on top of the POS and tools you already use and run it for you on a monthly retainer.
It's not the food. It's the calls, messages and admin work that land on your staff in the middle of service.
Reservations, hours, parking. Whoever picks up stops serving. If nobody picks up, the table goes somewhere else.
Menu, hours, takeout, large groups, dietary options and allergies. Your staff answers them one at a time, by phone, email and messages.
A good review deserves a thank-you and a bad one needs a fast, careful reply. Nobody has time for either on a Friday night.
Sales in the POS, labor in the schedule, costs in the bank. The numbers you need today show up weeks later.
A missed call during dinner service is a table that went down the street. The work in front of the house doesn't stop, so the work behind it has to run on its own.
Restaurant software is one more tool your managers have to learn and babysit. Infrastructure is the layer that sits on top of your restaurant and does the work. Custom-built and operated end to end.
We build what your restaurant needs and skip what it doesn't.
Free guides on how these pieces work: AI receptionist, appointment reminders, review responder, weekly business digest.
Running two to four weeks after kickoff, then a monthly retainer.
We map how calls, reservations, messages, reviews and numbers move through your restaurant today and find where tables and hours slip away.
We set up the phone, chat, review replies, reminders and reports around your menu, your hours and your voice. Nothing for your staff to manage.
We run, monitor and improve everything on a monthly retainer. If something breaks, we fix it.
We run our own businesses on the same infrastructure we build for clients. What you get is what we use.
Corgi HQ, the operations platform behind their cafes: leasing, buildout, vendors, finances and tasks. Read the case study.
In person with restaurants in Puerto Rico, remote with everyone else. Same team either way.
You talk to the people who build your system, not a junior account manager.
A monthly retainer, plus a one-time setup fee where the scope calls for it. Month to month. No surprise invoices.
No. We build on top of the POS you already run: Square, Toast, Clover, Lightspeed, Shopify POS and more. If it has an API or an export, we connect it.
Yes. The phone receptionist and the website chat answer in either language, and review replies are written in the reviewer's language.
It goes to a person. Every system we ship has escalation rules and a human in the loop where it matters, so a complaint, a special request or a bad review reaches you or your staff instead of getting an automatic answer.
No. We replace the worst parts of their day: answering the same question all night, copying numbers between systems, building reports by hand. Your people spend that time on guests.
It depends on scope. Some engagements are a flat monthly retainer that covers audit, build, deploy and operate. Others add a one-time setup fee for the build, plus the monthly retainer. Pricing is laid out before we start, with no surprise invoices. The retainer is month to month, with no long-term contract.
Audit in three days, then your systems built and live in two to four weeks from kickoff. If we're not running in your business within 30 days of kickoff, you don't pay your second month.
San Juan, Puerto Rico. We work in person with restaurants here and remotely with restaurants anywhere else. Same team and same access either way.
Thirty minutes with the founders to find the biggest bottleneck in your restaurant and see what we would build to fix it. No pressure.
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